Terms & Conditions
Please read these Terms & Conditions carefully before using our website or online booking service. By proceeding with a booking, you agree to be bound by the terms outlined below, which form the basis of your agreement with The Chestnut Inn.
1. Booking Confirmation
- By making a booking, you confirm that you are AUTHORIZED to do so on behalf of all individuals included in the reservation and that all parties AGREE to these terms.
- At least one adult aged 21 or older must occupy each reserved accommodation.
- A booking confirmation will be sent to the email address provided during the reservation process. Please review the details carefully and notify us immediately if there are any errors or discrepancies.
2. Payment Policy
- All reservations require a valid credit or debit card (Visa, Mastercard, American Express, or Discover) to secure the booking. A valid photo ID that matches the credit or debit card is also required.
- For standard reservations, a deposit of one night’s room, tax, and fees will be charged at the time of booking. The remaining balance, including any additional charges incurred during your stay, must be settled at check-out.
- An additional authorization of $100 per night for incidentals will be taken at check-in.
- For reservations that are fully pre-paid and non-refundable, the entire balance will be due at the time of booking.
- Please review your reservation details carefully before booking, as the deposit policy for your specific reservation will be outlined.
- Additional costs such as meals, beverages, or other services are not included in the booking price unless explicitly stated. These must be paid prior to departure.
3. Pricing and Adjustments
- Prices are subject to change at any time for unconfirmed bookings. However, once your booking is confirmed, the price will NOT be altered except in the case of errors or omissions.
- If a pricing error is identified, we will notify you promptly and provide the option to either proceed with the corrected price or cancel the booking.
- Any changes to the length or dates of a reservation may result in a rate adjustment.
- If there is an increase in taxes mandated by a municipality or government, we reserve the right to adjust your reservation to reflect the updated tax rate.
4. Fees
- Daily Resort Fee: $20 or $30, depending on the seasonality of your booking.
- Settlers Cares Donation: $1.00 per stay.
- Delaware Highlands Conservancy Donation: $2.00 per stay.
- In the event these fees are missing from your reservation, they will be added at check-in or check-out.
- Fees are plus the applicable taxes.
5. Cancellation Policy
- Deposits are refundable if cancellations are made prior to the cancellation deadline.
- Cancellations Off-Season: From Tuesday after Columbus Day Weekend to Thursday before Memorial Day. If canceled within 7 days of arrival, the deposit will be collected as the cancellation fee.
- Cancellations In-Season: From Memorial Day to Columbus Day. If canceled within 14 days of arrival, the deposit will be collected as the cancellation fee.
- Cancellation policies and other details may vary by property and reservation type. Specific policies are displayed in the “Your Details,” “Summary of Charges,” and “Hotel Cancellation Policy” sections during the booking process.
Travel Insurance
With the unexpected nature of life today—such as aging parents, children, medical issues, inclement weather, and the state of air travel—we
HIGHLY RECOMMEND that our guests purchase
travel insurance. As much as we may empathize with your reason for canceling, we are
NOT able to absorb the loss of your canceled rooms. We strictly enforce our cancellation policy, and trip insurance allows our guests to be protected from
financial hardship. We do not recommend any particular insurance company, but the following websites allow consumers to compare insurance plans based on your needs to find a policy that best serves you:
Insuremytrip.com or
Squaremouth.com.
6. Special Requests
- Any special requests (e.g., dietary needs, room preferences) must be communicated in advance.
- While we will make every effort to accommodate such requests, they cannot be guaranteed.
7. Medical and Accessibility Needs
- If you or a member of your party has a medical condition or accessibility requirement, please inform us at the time of booking.
- We will do our best to accommodate your needs or advise if we are unable to do so.
8. Fraudulent or Inappropriate Activity
- We reserve the right to cancel or modify reservations if it appears that a customer has engaged in fraudulent or inappropriate activity, or if the reservation contains or results from an error, mistake, or an attempt to circumvent our policies, terms, or conditions.
9. Group Reservations
- Reservations involving more than nine (9) rooms at the same property for the same period must be made directly through the hotel.
- If such reservations are made through other methods, we reserve the right to cancel or impose additional requirements.
10. User Responsibilities
- You warrant that you are legally authorized to make travel reservations or purchases for yourself or on behalf of another person for whom you are authorized to act.
- Speculative, false, or fraudulent reservations, or reservations made in anticipation of demand, are strictly prohibited.
11. Liability Disclaimer
- Neither The Chestnut Inn nor Settlers Hospitality nor any providers of products or services related to this site are responsible for damages arising from travel or hotel arrangements that are not processed or accepted for any reason.
12. Technical Errors
- The site may contain technical inaccuracies, typographical errors, or omissions, including but not limited to errors in pricing, availability, or other transaction details.
- We reserve the right to make corrections, changes, or cancellations to such information at any time without notice, including after a reservation has been confirmed.
13. Complaints
- If you encounter any issues during your stay, please notify the on-duty manager immediately so we can address the matter promptly.
- Complaints raised after departure may not receive the same level of attention.
14. Check-In and Check-Out
- Rooms: Check-In: 3:00 PM – 9:00 PM | Check-Out: By 11:00 AM.
- If you will be arriving later, please call ahead to make arrangements.
15. Debit and Credit Card Policy
- A valid credit card is required at check-in.
- Debit cards may result in a temporary hold on funds, which can typically take 5-15 days to be released, depending on your financial institution.
- We are not responsible for overdraft fees or delays caused by these holds.
16. Pet Policy
- We are a dog-friendly property and only allow dogs.
- A nightly fee of $50 per dog applies, with an additional $10 fee for a second dog (maximum of 2 dogs per guest room).
- Not all rooms are dog-friendly. Please inquire prior to booking to ensure availability.
17. Indemnification
- You agree to indemnify and hold harmless The Chestnut Inn and its affiliates from any claims, damages, or losses arising from your use of the site or your violation of these terms.
18. No Shows
- Year-round: In the event of a “no show,” the entire amount of your reservation will be charged to the credit card on file. Special promotions and offers may have different cancellation policies.
19. Smoking Policy
- We are a non-smoking facility.
20. Accessibility
- We are a historic property and do not have an elevator. Should you need a room on a lower floor, please call the hotel directly.
Last Updated: October 24, 2025
